Terms and Conditions

 
 

DELIVERY: Delivery for orders above £150 is free of charge. England and Wales is charged at £7.95 per order for orders under £150. Minimum order £75 (Scottish Highlands - Please telephone for cost) including packaging and VAT. There is a surcharge of £6.00 for all deliveries to Scilly Isles and Isle of Wight. Orders received by 12.00 noon can be with you the following day. Before 12:00 noon deliveries are subject to a surcharge, please phone for special delivery options.  Orders over £75 within a 20-mile radius of the warehouse are free of charge. Alternatively, you can ring an order of any size through and collect from the warehouse. 

 

Claims, breakages and returns - please check your order on arrival and report any breakages to us within 24 hours of delivery. We will accept returns and give refunds where the wine has not been opened or damaged.  Unless there is a fault with the wine the cost of the return will be charged at our cost price. If your order has arrived in an unsatisfactory condition, please keep the full contents of the order and contact us by email, or telephone. Vintages:  We will endeavour to ensure that all vintages are correct however if the vintage of the wine is important please confirm the vintage when ordering. APC deliveries can be tracked from here

 

PAYMENT:  We accept Visa / Mastercard. To pay by BACS, please send to Account: Whitebridge Wines Ltd Sort Code: 30-98-00 Account no 01457005

 

INFORMATION

 

Normal Opening Hours: Monday – Friday 9am – 5pm Saturday 9.30am - 1pm

June Bank Holiday Opening Hours - Open Thursday 2nd June, Closed 3rd June, Open Saturday 4th June as per normal.

(Please note that this site is currently not a secured site and for your security
no credit/debit card details should be sent via the E-Mail service.
Whitebridge Wines Ltd. cannot accept any responsibility for fraudulent use of
credit card details sent in this manner).

Availability of wines - despite our best efforts to maintain absolutely accurate stock records we are occasionally unable to fulfil an order, in such cases we will substitute the wine for a later vintage or alternative of equal or greater value.

 

Legal restrictions:

 It is against the law to sell or supply intoxicating substances to persons under the age of 18 years old. If our couriers are in doubt of the age of the recipient of an order, they will request some form of ID. In the event that this is not satisfied, they are not permitted to leave the product at the delivery address.
 

On line sales

Having asked our customers if they wanted to order on line or to contact us directly, the vast majority choose to contact us.  The reason for this was to ensure the wine required was in stock and the correct vintage was available.  Customers also said they preferred to speak to knowledgeable people with whom they could ask advice regarding purchases and delivery arrangements. We are happy to respect our customers wishes.
 

Privacy:

Any details supplied by you on this web site by whatever means will not be passed on to any third party whatsoever without your written consent.